We've got answers!
We are here to answer any questions you may have or solve any problems you might encounter.
How to upload
Connect it to a computer with the provided USB cable (Mac or Windows). Then copy files to the video or photo folders. You can load up to 1GB of videos and/or photos. Files will be played in sequence in a continuous loop!
How long will it take to get my orders?
Due to the high volume of orders, it might take between 1 to 5 days for your order to be processed.
Our current shipping time is 4 to 12 business days for your order to be delivered after processing.
*excludes any local postal delays and customs delays.
Returns
We've created our product so that you can finally showcase every single experience of your life in a different way, without cluttering your home with frames, and without having the usual boring static photos!
If you're not in love with your frame, please send us an email at eternavision.assistance@gmail.com and we'll make it right.